Going Places: Privacy Policy
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Privacy Policy
Council believes that the responsible handling of personal and
health information is a key aspect of democratic governance,
and is strongly committed to protecting an individual's right
to privacy. Accordingly, Council is committed to full
compliance with its obligations under the Information Privacy
Act 2000 (Vic) (Privacy Act) and the Health Records Act 2001 (Vic)
(Health Act). In particular, Council will comply with the
Information Privacy Principles and the Health Privacy Principles
contained in these Acts. This Privacy Policy explains some of
these Principles and how they will apply.
What is Personal and Health Information?
This Policy applies to both personal and health information held by Council.
Personal Information means information or an opinion, whether true or not,
and however recorded in any form, about an individual whose identity is
apparent, or can reasonably be ascertained, from the information or opinion.
For example, Council holds personal information about its ratepayers
(e.g. names and addresses) in order to carry out its functions
(e.g. planning, valuation and property services). It may also request
personal information in order to provide education, welfare and other
community services (e.g. home-care services). In some instances, personal
information may be contained on a public register (register of building permits,
food premises and animal registration details).
Health Information is broadly defined to include information or
an opinion about the physical, mental or psychological health of
an individual, a disability, an individual's expressed wishes
for future provision of health services or any health service
provided to an individual, or other information collected to
provide or in providing a health service.
For example, Council holds health information on its Leisure
Centre Members in order for the Leisure Centre to provide a
personalised service to the member. It may also request health
information in order to provide community service needs.
(e.g. Aged Care Service)
Some personal information may also be "sensitive information"
as defined in the Privacy Act. Sensitive information includes
information like an individual's racial or ethnic origin,
political views, religious beliefs, sexual preferences,
membership of groups or criminal record.
How will the information be used?
Council will only use or disclose personal and health
information for the purpose for which it was collected.
Council Staff will treat personal and health information
confidentially. If Council needs to share information
for any other purpose than for which it was collected,
agreement will be sought before doing so
(unless otherwise required by law).
How will information remain secure?
Council will maintain secure systems for storing personal
and health information. Council will also maintain operational
policies and procedures to protect personal and health
information from misuse and loss and from unauthorized
modification or disclosure. Council will destroy or de-identify
personal and health information if it is no longer needed for
any purpose or as required by law.
What rights do individuals have to access or correct information?
Individuals have a right to seek access to their personal and health
information and make corrections. Access and correction will be
handled under the Victorian Freedom of Information Act.
Some limits may apply where particular circumstances
prevent Council from releasing information.
If any limits apply this will be explained.
If personal and health information is inaccurate, incomplete,
misleading or out of date, the individual may request
Council to correct this information. Personal and health
information cannot be removed from records, but a
correcting statement may be added.
Requests for access and/or correction of personal
and health information, should be made to Council's
Privacy Officer on (03) 8470 8888.
What if Council services are serviced by third party contractors?
Council does outsource some of its functions to third party contractors.
All third party contractors will be required to comply with
the Acts in all respects.
How are complaints handled?
Complaints in relation to privacy and confidentiality
will be handled by Council's Privacy Officer telephone:
(03) 8470 8888. Complaints will be investigated
and a written response will be provided as soon
as possible (but no later than 45 days). If an individual
is not satisfied with the way in which Council handles
information or deals with a complaint, a formal complaint
can be made to the relevant Commissioner:
Victorian Privacy Commissioner
Phone: (03) 8619 8719
Victorian Health Services Commissioner
Phone: (03) 8601 5200
Further Information
Any enquiries about this Privacy Policy, should be
directed to Council's Privacy Officer on (03) 8470 8888.
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